All Artec 3D scanners are covered by a 2-year warranty that protects against material and workmanship defects. The warranty period begins on the date of delivery of the device.
Consumable parts of the device are not covered by the warranty: bulbs (3D projector xenon flashbulbs), electrical consumables, batteries, or any other accessories purchased with an Artec 3D scanner are excluded from coverage. The same applies to optional scanner accessories that are available for purchase separately.
An Artec 3D scanner can only be repaired under warranty following an in-house inspection by an Artec 3D repair technician, and under the condition that the scanner is found to be defective in material or workmanship.
The Artec repair technician will make photographic records and attach them to the repair report. These records may include pictures of the received package condition (if inadequately packed or damaged), and scanner condition (examination for signs of external and internal damage, and overall condition report).
In order for the warranty to be valid, the scanner must mandatorily be returned for repair in its original protective packaging. Please check with your local dealer or the Artec Support Team if you're not sure what the original packaging for your scanner is.
Should the scanner be received by Artec in an unacceptable form of packaging, Artec will provide correct packaging for the return shipment, with the end-user being liable for the charges.
The warranty does not cover any transportation or insurance costs. In case of a warranty repair, please contact your local Artec dealer/distributor in order to help you organize the shipment of your device to Artec, and to clarify all details of the procedure.